Please read the list of Frequently Asked Questions below, if there is something you need or want to know then please raise a support ticket.
Q. What payment methods do we accept?
We accept PayPal, Bank Transfer and Major Credit Cards via both SagePay and PayPal Website Payments Pro Gateway. You can also pay for your order with store credit vouchers but Please note: at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
Q. I want to place an order but the item isnt in stock, when do you take payment?
We intended to only take funds when items are in stock, However the time taken to process payments and the number of declined cards when funds taken means that we must charge cards and debit PayPal on order.
Q. What happens if I place an order that contains Pre Order Items and those available now?
The order will ship when the final item is in stock. Therefore please place seperate orders to ensure that your pre-order items ship seperately.
Q. What do our order statuses mean?
Awaiting Payment - Order has been placed but is awaiting payment to be authorised.
Paid, Allocating Stock - Payment has been received and our staff are working hard to process your order - at this stage, the order may be awaiting re-stocks from our suppliers or may contain pre-order items.
Dispatched - The order has been packed and shipped. A copy of the certificate of posting will be available by email within 24 hours.
Q. Once I order something what happens next?
Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.
Available (X Ready to Ship) These items are currently in our warehouse and we will be used to fullfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.
If any of your items are listed as Available (Typically Ships in 3-9 Working Days) then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days.
'Pre-Order Now!' Such items will be available on the release date of the product (assuming we have received stock)
✪ Special Order Item (Shipping Times May Vary) These items vary in shipping times as their availability from the manufacturer/distributor may be sporadic. You will need to order these items for us to arrange for them to be shipped in for you especially. As with all our products we will keep you updated as shipments arrive, but be prepared for a longer wait than 9 working days.
✪ Out of Stock but Arriving Soon In situations where a product is in extremely high demand or is due a reprint at some time in the future we will list the item in this manner. You can still order it and we will keep you updated as we secure stock, but be prepared for a wait!
Q. What happens if I order something and it is not available.
Sometimes products are removed from sale by suppliers without notice, in this instance we will offer an alternative or a refund. Please note: that at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
Q. What Currencies do you Accept?
We only accept payment in GBP. If you are outside the UK. Your bank or credit card provider will often hit you with fees and charges for paying us in GBP. That should now be a thing of the past. When you place an order with us, if you use the Realex checkout option, you should only be charged in your own currency without any charges and the exchange rate should be great.
Q. Are there any special terms and conditions relating to free shipping promotions?
At times we may advertise a "Free Shipping" promotion. The promotion must be claimed by including the correct voucher code within a single order of goods that meets any minimum purchase requirements laid out in the offer. The order must be successfully submitted and paid between 00.00 BST on the first day of the promotion and 23.59 BST on the final day of the promotion. In some instances these dates may be the same day. The promotion will comprise free standard shipping on qualifying orders. Certain countries may be excluded at times. Bulky items and aerosols are excluded. What constitutes a bulky item will be at Wayland Games Limited's discretion. Courier shipping upgrades remain at standard price. There is no cash alternative.
Please note that during a free shipping promotion, due to the large influx of orders, order processing times may be slightly impacted.