Please read the list of Frequently Asked Questions below, if there is something you need or want to know then please raise a support ticket.

• What payment methods do we accept?
• I want to place an order but the item isn't in stock, when do you take payment?
• Do you offer extra discounts or special offers to groups and clubs?
• I see mention of extra discount for larger orders, what are they?
• What happens if I place an order that contains Pre-Order and those available now?
• What do our order statuses mean?
• Once I order, what happens next?
• What happens if I order something and it's not available?
• What currencies do we accept?

Q. What payment methods do we accept?

We accept PayPal, Bank Transfer and Major Credit Cards via both SagePay and PayPal Website Payments Pro Gateway.

top

Q. I want to place an order but the item isnt in stock, when do you take payment?

We intended to only take funds when items are in stock, However the time taken to process payments and the number of declined cards when funds taken means that we are from today (26th September 2008) going to charge cards on order. We understand for far off pre-orders this might be an issue, so please email us if this is the case. To change back would mean prices would have to rise ans it would require a member of staff to contact customers for payment on orders where the payment had failed.

top

Q. Do we offer extra discounts or special offers to groups and clubs?

Yes, sign up here and introduce yourselves and we will negotiate something with you.

top

Q. I see mention of extra discounts for larger orders, what are they? Note these have changed with the recent changes some suppliers trade terms.

We think we already offer the best prices in the UK and Europe but as an extra incentive to place larger orders we have introduced the following extra discounts:

Note these discounts are always suspended when a voucher is active (which is visible in the right hand side of our homepage). So please sign up to the newsletter to get these extra discounts.

On orders >£100 to £300 an extra discount of 1% will be applied.
On orders >£300 to £600 an extra discount of 2% will be applied.
On orders >£600 to infinity and beyond an extra discount of 3% will be applied.

top

Q. What happens if I place an order that contains Pre Order Items and those available now?

The order will ship when the final item is in stock. Therefore please inform us if you would like to ship items seperately and we will send an invoice for the extra shipping.

top

Q. What do our order statuses mean?

Pending = Order has been placed but is awaiting payment to be authorised.

Processing: Order has been placed and payment has been authorised.
Awaiting Stock: Following Processing an order will be placed with suppliers the status will be Awaiting Stock while we wait for any items to be delivered.
Pre Order: The order contains Pre order items and will be shipped when the final item is in stock. If you need something shipped earlier please email us for a shipping upgrade.
Part Shipped: Usually it means the majority of your order has been shipped, but an item was either out of stock or unavailable. The outstanding item(s) will either be shipped as soon as back in stock or the items will be refunded.
Order Dispatched and Complete: The order has been packed and shipped. A copy of the certificate of posting will be available by email within 24 hours.

top

Q. Order process, what do you actually do with my order?

We use a traffic light system to indicate the likely turnaround time for each of the items that we carry. When we can fulfil your order from stock it should ship within 1-5 days but if not it will be added to our regular deliveries. Sometimes, rather than delay an order we will part-ship what we have in stock. Please note that all order turnaround times are indications rather than guarantees as variations in demand can sometimes have a backlog.


top

Q. What happens if I order something and it is not available.

Sometimes products are removed from sale by suppliers without notice, in this instance we will offer an alternative or a refund.

top

Q. What currencies do we accept?

We only accept Payment in GBP, sometimes your card company will charge you for the conversion to GBP, Also the Currency indicator on the store is only an indicator. The GB price is the one your purchase is based upon. This sometimes causes issues with Foreign Bank Transfers, so please be careful to ensure you send the correct amount in GBP and that you take the fees for sending us funds via Bank Transfers.

top