Shipping is a perpetual issue for webstores. Its a pain to discover your amazing bargain is no longer the bargain you thought it was when you get to check out.So how do we deal with this?I'd like to say it was magic but it isnt.. some items are cheap to ship others are suprisingly expensive.. it is generally a result of weight.We will only charge what it costs us to ship an item, we will not make any profit on shipping costs. When you checkout you will be given quite a few shipping options, you are not obliged to choose the cheapest or most expensive etc but I would advise on a large UK order to choose one of the Courier options as not only do they give great value (upto 30Kg in weight) they will mean you delivery arrives promptly and is trackable.Also note that the items in the catalog have a weight multiplier (20%) applied to ensure the weight of the packaging is included in the final calculation, this is to ensure that an order will not be overweight for the shipping method chosen. If the final package weight is less than calculated in the cart, then we will refund you the difference, all errors will be in the customers favour.Important Flames of WarFlames of War items have zero weight and ship worldwide for free. (minimum order £10 to qualify), if mixed with non FOW items you only pay for the shiiping of the non FOW items. You of course can select the various speedier shipping services such as Courier and pay the upgrade fee as shown in the cart. If you place an order of multiple items that contains a Pre-Order, the order will be shipped when the final product is in stock.Also if you specify an incorrect address we are not responsible for non delivery of an item so please please please make sure you enter your address correctly and clearly.UK

• A large number of shipping options are available and will be visible at checkout.
• Any orders over £150 will be delivered by Courier for a fixed fee of £5.
  

EuropeThough Royal Mail see Europe as one big lump regarding costs. Couriers don't , so at the moment we have Airmail and Surface Mail available with various courier options being added daily to the webstore. Contact us for courier quotes for areas not yet added as they are certainly available but just not yet inserted into the databases.  Any item over 2Kg not sent my courier will be split into 2 or more packages

Parcels upto 30kg cost the following:

France £10
Belgium £10
Italy £15
Germany £10
Netherlands £10
Poland £15
Austria £15
Finland £15
Denmark £15
Sweden £15
Luxemburg £15
Spain £10
Portugal £15
Hungary £15
Norway £21
Slovakia £15
Czech Republic £15

Note for all Non EU customers

As you are outside the EU we do not charge you VAT, however rather than a discount on the order we subsidise our Airmail and Courier costs with this.

If you would prefer to have the VAT margin and actual shipping costs please contact us and send us an invoice, however the shipping is likely to be significantly more expensive.

Australia and NZ 

• Any orders over £200 will be begin to take advantage of subsidised Courier shipping. And the subsidy grows the more you spend. Oz for some reason is very expensive to ship parcels to. But we will do our best to offer the best deal possible.
• Airmail and Surface Mail options are available, be warned 12 weeks is the quoted time for a parcel to reach you by the Surface option. Both include insurance and require a signature by default. And these services have a 2Kg weight limit.  Again as Europe, we are able to split the order into multiple parcels. Therefore if Surface/Airmail is chosen please be aware that any single item over 2Kg may have been opened and spread between the packages.

Rest of the worldSurface and Airmail available, with couriers being added all the time.If you know of any alternative shipping carriers that can give us great rates then let us know. AirmailIf an order is sent Via Airmail, it may be seperated into multiple shipments as there are weight and size limits on our Airmail service (2kg). Please dont be alarmed if you receive a small package that only contains part of your order. Airmail generally does not allow for parcels to be tracked unless you have specifically paid for a tracked service. AerosolsAerosols cannot be sent by Airmail, and will be shipped seperately by Surface mail when ordered.   

Important:

When you place an order the estimated dispatch time is shown on each item. We aim to get the orders packaged and out the door as soon as possible but at busy times and after public holidays there can be a small backlog. Also bear in mind the delivery method selected does not impact the processing-packing-dispatch process. It is simple the method that your order is conveyed to you.