Customer Service

Where is my order?

We understand only too well that you want your delivery as fast as humanly possible, and we'll always do our very best to have your order processed and shipped out as soon as we can.

We provide both live stock levels and a detailed stock indication system which gives you an idea of the typical turnaround time of customer orders - however please note that these are a guideline, and there are several factors/variables which can affect the time taken to have your order processed and shipped out to you.

If you're wondering where your order is have a quick look at the stock availability information for each of the products in your order, if you’re still uncertain please feel free to raise a support ticket here and for more information on our commitment to customer service and your options read on!


Customer Service

We are striving to have the best customer experience in the industry through continuous improvements and investment in Systems, Stock and Service. We believe we already answer emails quicker than any competitor, you can also call us on +44 (0)1702 668750 during office hours and one of our dedicated support staff will be more than willing to assist you.


Contact Us

You contact us via our Helpdesk or by phone [+44 (0)1702 668750] - we have dedicated staff available to help throughout the week, from 09:00 to 17:30 UTC & 09:30 to 13:30 UTC on Saturday.

If you try to contact us outside of these hours, your Helpdesk ticket will be responded to as soon as possible. If you are one of our many customers around the world please accept that your daytime may be in the middle of the night here and, unfortunately, our staff do have to sleep from time to time!

You don't need to sign-in to the Helpdesk to raise a ticket - simply click the 'New Ticket' button to the upper right of the screen - or email us at and one of our team will respond as soon as possible to provide any help we can.