Accessibility Statement

Last Updated: 18 Jul 2025

Our Commitment

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve this.

Conformance Status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

We acknowledge that not all areas of our website currently meet WCAG 2.2 Level AA standards. We are actively working to identify and resolve these issues and are committed to bringing all content up to the required level of accessibility.

Measures We're Taking

To improve accessibility, we have taken the following measures:

Conducted an initial accessibility audit to identify areas for improvement
Established an accessibility roadmap to implement future enhancements
Trained our development and content teams on accessibility best practices
Committed to regular testing with assistive technologies

Current Accessibility Improvement Focus

The next items on our accessibility improvement list are:

Keyboard Navigation:

WCAG 2.1.1 Keyboard Accessible: All functionality is operable through a keyboard interface
WCAG 2.4.3 Focus Order: Users can navigate sequentially and the meaning/operation is preserved
WCAG 2.4.7 Focus Visible: Any keyboard operable user interface has a visible focus indicator
WCAG 2.4.11 Focus Not Obscured: Focus indicators aren't hidden by other content
WCAG 2.4.1 Bypass Blocks: Mechanism available to bypass blocks of content repeated on multiple pages
WCAG 2.4.3 Focus Order: Ensuring elements not in view (e.g., carousel items or pagination on page 2) are not focusable with keyboard navigation

HTML Semantics:

WCAG 1.3.1 Info and Relationships: Information, structure, and relationships can be programmatically determined
WCAG 4.1.1 Parsing: Elements have complete start and end tags, are nested according to specifications

Heading Hierarchy:

WCAG 1.3.1 Info and Relationships: Information, structure, and relationships can be programmatically determined
WCAG 2.4.6 Headings and Labels: Headings and labels describe topic or purpose
WCAG 2.4.10 Section Headings: Section headings are used to organize the content

Forms Improvement:

WCAG 1.3.1 Info and Relationships: Information, structure, and relationships can be programmatically determined
WCAG 1.3.5 Identify Input Purpose: Input fields collecting user information have appropriate autocomplete attributes
WCAG 3.3.2 Labels or Instructions: Labels or instructions are provided for user input
WCAG 4.1.2 Name, Role, Value: For all UI components, the name and role can be programmatically determined

Descriptive Links:

WCAG 2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text or context

Images:

WCAG 1.1.1 Non-text Content: All non-text content has a text alternative that serves the equivalent purpose
WCAG 1.4.5 Images of Text: Images of text are only used for decoration or where a specific presentation is essential
Color Contrast:
WCAG 1.4.3 Contrast (Minimum): Text and images of text have a contrast ratio of at least 4.5:1
WCAG 1.4.11 Non-text Contrast: UI components and graphical objects have a contrast ratio of at least 3:1

Reporting Issues

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us and provide the following information to help us better understand and address your concerns:

A description of the issue and the page where you encountered it
The type of assistive technology you use (if applicable)

Assistance Available

Our customer service team is available to provide assistance to users who experience difficulties accessing our website or services. Please contact us if you need help with anything.