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Wayland Games

<span>Please note: Due to high demand, our order processing is taking slightly longer than usual. Rest assured your order will be on its way soon! See our <a id="siteWideBannerHere" href="https://www.waylandgames.co.uk/our-shipping-policy">Shipping Policy</a> for our last shipping dates.</span>

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<div data-content-type="html" data-appearance="default" data-element="main">&lt;h2&gt;We're here to help&lt;/h2&gt;

&lt;p&gt;Our Customer Service team is on hand to speak to you about your order or any other queries you may have. Submit a ticket through our external &lt;a href='https://support.waylandgames.co.uk/'&gt;Help Desk&lt;/a&gt;, through the My Account area, or phone us, and we’ll be glad to help&lt;/p&gt;

&lt;p&gt;

&lt;span class="icon-phone"&gt;
&lt;svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.07 19.93" data-icon="phone"&gt;&lt;path d="M21.4,16.5l-2.7-2.7a2.17,2.17,0,0,0-3-.1l-.1.1a.91.91,0,0,1-1.2,0L10.1,9.5c-.2,0-.3-.2-.3-.4a.76.76,0,0,1,.2-.5l.1-.1a2.3,2.3,0,0,0,0-3.1L7.4,2.7a2.33,2.33,0,0,0-3.2-.1l-.6.7a5.3,5.3,0,0,0-.8,6.6A40.17,40.17,0,0,0,14.1,21.1a5.29,5.29,0,0,0,6.5-.6l.8-.8A2.23,2.23,0,0,0,21.4,16.5Z" transform="translate(-2 -2.01)"&gt;&lt;/path&gt;&lt;/svg&gt;
&lt;/span&gt;

&lt;a href='tel:+44  (0)1702 668750'&gt;+44  (0)1702 668750&lt;/a&gt;

&lt;/p&gt;

&lt;h3&gt;Call Center Opening Times&lt;/h3&gt;
&lt;p&gt;Monday to Friday: 9:00am - 5.30pm&lt;/p&gt;

&lt;h3&gt;Raise a Support Ticket&lt;/h3&gt;
&lt;p&gt;To raise a support ticket, visit our external &lt;a href='https://support.waylandgames.co.uk/'&gt;Help Desk&lt;/a&gt;, or log into your account and use the &lt;a href="/account/support"&gt;"Help Centre"&lt;/a&gt; section.&lt;/p&gt;</div>

Customer Support

<div data-content-type="html" data-appearance="default" data-element="main">&lt;h4&gt;What is a PID?&lt;/h4&gt;
&lt;p&gt;A PID is a personal identification number which is used to prove your identity - this is mainly used within Europe and supports the courier services with the delivery. Such examples are:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;p&gt;DNI for Spanish citizens&lt;/p&gt;&lt;/li&gt;
&lt;li&gt;&lt;p&gt;NIF for Portuguese citizens&lt;/p&gt;&lt;/li&gt;
&lt;li&gt;&lt;p&gt;AMKA or AFM numbers for Greek citizens, or the PID numbers on newly issued ID cards (these are a 12-digit alphanumeric code)&lt;p&gt;&lt;/li&gt;
&lt;/ul&gt;</div>

What is a PID?

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